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Once the iLok account is successfully set to Automatic Mode, re-launch LUNA. In the Show Details section highlighted below, click on Switch to Automatic Mode. If this is in Managed Mode, right-click on the icon in the location tray, and click on Show Details. The icons displayed above will indicate the current mode. Once logged in, take a look at the location tray to verify which mode applies to your iLok account with your LUNA license. If you forgot your password, please click here for instructions on how to reset your iLok account password. Click the Sign In button to log in to your iLok account. To determine which mode your iLok account is in, open the iLok License Manager from the Applications folder on your Mac. If the LUNA license is not activated, you may see the following error message when opening LUNA: This activation process can be done in iLok License Manager. In Managed Mode, licenses will need to be activated to the iLok Cloud account before LUNA will run. If you already have an existing iLok account and/or are storing licenses on an iLok Smart Key or Local Drive, the iLok account may be set to Managed Mode. See the instructions below to start a cloud session. In some cases, the iLok License Manager will not start and you must open this manually. When launching LUNA this cloud session is normally started for you (an available internet connection is required). In Automatic Mode, the iLok Cloud will find all available licenses that can be activated, and automatically activate them. By default, iLok License Manager is set to Automatic Mode. This will deposit the LUNA license in an iLok account associated with the email address used to log in to LUNA. If you don’t have one, an iLok account is automatically created for you when clicking CREATE. When launching LUNA for the first time, you will be able to link an existing iLok account.
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